Routific Status

All Systems Operational

Routific API Operational

Routific SaaS product Operational

AWS cloudFront Operational

AWS ec2-us-east-1 Operational

Twilio SMS Operational

Stripe API Operational

Mandrill US East Operational

RedisToGo API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

Site Outage

Resolved - We've been monitoring over the course of the day and the system has been stable. We've also deployed a fix to remediate the potential for the concern that occurred this morning.
Aug 10, 17:53 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 11:33 PDT

Investigating - We are currently investigating this issue.
Aug 10, 11:27 PDT

Aug 9, 2020

No incidents reported.

Aug 8, 2020

Spreadsheet Upload, Customer Notification Unavailable

Resolved - Services have remained stable since going back online this morning. We will continue to monitor over the weekend, and implement further infrastructure improvements to prevent this kind of downtime in the future.
Aug 8, 18:13 PDT

Monitoring - Service has been restored for notifications and spreadsheet upload. We are now monitoring both spreadsheet upload (geocoding) and our customer notifications.
Aug 8, 10:10 PDT

Update - Spreadsheet upload for stops has been restored. Changes to the infrastructure that should restore Customer Notifications will be deployed shortly.
Aug 8, 09:30 PDT

Identified - We have taken a number of steps already to attempt to remediate this issue, unfortunately they have not fully restored service. We are now making a change to our infrastructure which we believe will resolve this issue.
Aug 8, 09:11 PDT

Update - We are continuing to investigate the issue affecting spreadsheet upload and customer notifications. We have identified a possible solution, which will be pushed within the hour.
Aug 8, 08:31 PDT

Investigating - We are currently investigating an outage with RabbitMQ, which manages our geocoder events for spreadsheet-uploaded stops, as well as customer notification messages.
Aug 8, 05:16 PDT

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

Routific is experiencing slowness

Resolved - The issue has been confirmed resolved.
Aug 4, 16:14 PDT

Monitoring - We have stabilized the system. We are still looking into the exact root cause, but according to our monitors Routific should be responding normally now.
Aug 4, 15:06 PDT

Update - We may have isolated a possible cause, and taking steps to remediate.
Aug 4, 14:35 PDT

Investigating - We are currently investigating an issue with slowness in our backend processing that may impact our users and their experience in Routific. We will have another update shortly.
Aug 4, 14:14 PDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.