All Systems Operational
Routific API ? Operational
Routific SaaS product ? Operational
AWS cloudFront Operational
AWS ec2-us-east-1 Operational
Twilio SMS Operational
Stripe API Operational
Mandrill US East Operational
RedisToGo API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020
Resolved - We've been monitoring over the course of the day and the system has been stable. We've also deployed a fix to remediate the potential for the concern that occurred this morning.
Aug 10, 17:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 11:33 PDT
Investigating - We are currently investigating this issue.
Aug 10, 11:27 PDT
Aug 9, 2020

No incidents reported.

Aug 8, 2020
Resolved - Services have remained stable since going back online this morning. We will continue to monitor over the weekend, and implement further infrastructure improvements to prevent this kind of downtime in the future.
Aug 8, 18:13 PDT
Monitoring - Service has been restored for notifications and spreadsheet upload. We are now monitoring both spreadsheet upload (geocoding) and our customer notifications.
Aug 8, 10:10 PDT
Update - Spreadsheet upload for stops has been restored. Changes to the infrastructure that should restore Customer Notifications will be deployed shortly.
Aug 8, 09:30 PDT
Identified - We have taken a number of steps already to attempt to remediate this issue, unfortunately they have not fully restored service. We are now making a change to our infrastructure which we believe will resolve this issue.
Aug 8, 09:11 PDT
Update - We are continuing to investigate the issue affecting spreadsheet upload and customer notifications. We have identified a possible solution, which will be pushed within the hour.
Aug 8, 08:31 PDT
Investigating - We are currently investigating an outage with RabbitMQ, which manages our geocoder events for spreadsheet-uploaded stops, as well as customer notification messages.
Aug 8, 05:16 PDT
Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - The issue has been confirmed resolved.
Aug 4, 16:14 PDT
Monitoring - We have stabilized the system. We are still looking into the exact root cause, but according to our monitors Routific should be responding normally now.
Aug 4, 15:06 PDT
Update - We may have isolated a possible cause, and taking steps to remediate.
Aug 4, 14:35 PDT
Investigating - We are currently investigating an issue with slowness in our backend processing that may impact our users and their experience in Routific. We will have another update shortly.
Aug 4, 14:14 PDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.