Update - We are currently experiencing near-normal SMS deliverability rates in the US and Canada. However, we have noted concerns with some valid numbers not receiving messages. We are investigating these reports and have escalated the matter to our providers for swift resolution. Further updates will follow as available.
We appreciate your patience and apologize for any inconvenience.
May 02, 2024 - 18:35 PDT
We appreciate your patience and apologize for any inconvenience.
May 02, 2024 - 18:35 PDT
Update - Some issues with SMS delivery persist in the US and Canada. We are collaborating with our providers and carriers to address these issues and have implemented their recommended adjustments to enhance message delivery. The effectiveness of these changes is being closely monitored, and updates will be provided as progress occurs. We apologize for the inconvenience and value your continued patience.
May 01, 2024 - 16:46 PDT
May 01, 2024 - 16:46 PDT
Update - We have observed some deliverability concerns with both our primary and backup providers that may affect a small percentage of SMS messages in US and CA. Our providers are working with US Carriers to improve this situation. We're very sorry for this ongoing inconvenience.
Apr 30, 2024 - 16:38 PDT
Apr 30, 2024 - 16:38 PDT
Update - Both primary and backup SMS providers are now online and we’re closely monitoring deliverability on both platforms. Our team has also started to reach out to customers who have customized SMS messages to improve deliverability. Thank you for your patience as we work through the list of those affected.
Apr 29, 2024 - 17:13 PDT
Apr 29, 2024 - 17:13 PDT
Monitoring - We have continued implementing a migration to a new SMS provider for our US and CA customers. Message deliverability looks good, and all customer messages appear to be getting delivered as expected now. Our customer team will be reaching out to some customers about managing their message template and any customizations, to help ensure you do not experience any future interruption to message delivery. We will continue closely monitoring our SMS delivery status.
Apr 28, 2024 - 18:12 PDT
Apr 28, 2024 - 18:12 PDT
Update - We have implemented an initial fix which should see some SMS messages now flowing through to CA and US numbers. This involved switching to a new / backup SMS provider for North America messaging. All messaging outside of North America should continue to be unaffected. We are now monitoring the deliverability of this new provider, and if delivery looks good, we will be looking to migrate more of our US and CA SMS traffic to this new service throughout today. We will provide another update soon.
Apr 28, 2024 - 15:45 PDT
Apr 28, 2024 - 15:45 PDT
Identified - We have identified the cause for the blocking of our SMS notifications and are working closely with our 3rd party provider to resolve the issue as quickly as possible. We hope to be able to restore services soon.
Apr 26, 2024 - 15:36 PDT
Apr 26, 2024 - 15:36 PDT
Update - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 26, 2024 - 10:24 PDT
Apr 26, 2024 - 10:24 PDT
Investigating - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 26, 2024 - 10:23 PDT
Apr 26, 2024 - 10:23 PDT
Routific API
?
Operational
Routific SaaS product
?
Operational
AWS cloudFront
Operational
AWS ec2-us-east-1
Operational
Twilio SMS
Operational
Stripe API
Operational
Mandrill US East
Operational
RedisToGo API
Operational
Driver Mobile App
Operational
Beta Routific
Operational
Routific Shopify Service
Operational
Routific Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.