On September 26, part of Routific’s functionality was unavailable between 5:24 a.m. - 7:39 a.m. Pacific Time. The cause has been identified and our systems are now stable.
Our Redis caching system became unreachable, which subsequently prevented users from adding new stops and drivers into existing routes. We immediately spun up a new third-party Redis cache server to ensure future scalability and high availability.
What are we doing about it?
We are committed to improving the reliability and stability of our systems. For the next quarter, our team will be dedicated to this cause by auditing our entire stack to be fault-tolerant, enhancing our monitoring systems, and upgrading our systems for reliability, availability, and recoverability.