Between 12:00AM - 7:00 AM PST Routific's optimization service was partially degraded. Web app users would experience frequent errors when dragging stops on the gantt chart, and API users would receive failed requests on any PDP problems, or specific VRP problems with `min_visits_per_vehicle` or `balance` options.
The underlying issue has been identified and resolved. We understand Routific's uptime is tremendously important to our users and we do not take this incident lightly. We will publish a detailed postmortem to describe the next steps regarding this incident.
Posted Dec 17, 2019 - 10:47 PST
This incident affected: Routific API and Routific SaaS product.