Identified - We have identified the cause for the blocking of our SMS notifications and are working closely with our 3rd party provider to resolve the issue as quickly as possible. We hope to be able to restore services soon.
Apr 26, 2024 - 15:36 PDT
Update - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 26, 2024 - 10:24 PDT
Investigating - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 26, 2024 - 10:23 PDT
Routific API ? Operational
90 days ago
100.0 % uptime
Today
Routific SaaS product ? Degraded Performance
90 days ago
99.99 % uptime
Today
AWS cloudFront Operational
AWS ec2-us-east-1 Operational
Twilio SMS Operational
Stripe API Operational
Mandrill US East Operational
RedisToGo API Operational
Driver Mobile App Operational
90 days ago
99.9 % uptime
Today
Beta Routific Operational
90 days ago
100.0 % uptime
Today
Routific Shopify Service Operational
90 days ago
100.0 % uptime
Today
Routific Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

Unresolved incident: SMS notifications not delivering to US & CA customers.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Postmortem - Read details
Apr 23, 10:19 PDT
Resolved - SMS customer notifications are now being successfully delivered in both the U.S. and Canada. We will post more details on the cause of the outage and resolution soon. We understand how frustrating this experience has been for all. We thank you for your patience and understanding.
Apr 22, 14:42 PDT
Update - We are currently working with our SMS provider to restore SMS customer notifications. We understand this impacts your business, and we appreciate your patience while we actively work to find a solution. Please switch to email notifications for the time being, if possible. We will update this thread tomorrow with further developments.
Apr 21, 20:52 PDT
Investigating - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 21, 15:41 PDT
Apr 21, 2024
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.