All Systems Operational

Uptime over the past 90 days. View historical uptime.
Routific API Operational
90 days ago
99.99 % uptime
Today
Routific SaaS product Operational
90 days ago
99.99 % uptime
Today
Driver Mobile App Operational
90 days ago
100.0 % uptime
Today
New Routific Operational
90 days ago
99.99 % uptime
Today
AWS cloudFront Operational
AWS ec2-us-east-1 Operational
Twilio SMS Operational
Stripe API Operational
Mandrill US East Operational
RedisToGo API Operational
Routific Shopify Service Operational
90 days ago
100.0 % uptime
Today
Routific Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 25, 2026

API authentication errors impacting driver tracking and notification links
Resolved - This incident is resolved. Between 20:15 and 20:47 UTC, API requests using older API tokens returned 401 errors, which delayed driver location updates and omitted tracking links from some delivery notifications. Notifications themselves continued to send throughout.
Aug 25, 14:06 PDT
Monitoring - The fix is complete as of now. API requests with existing tokens are authenticating normally again, and driver location updates and notification tracking links have resumed. We are monitoring error rates to confirm full recovery.
Aug 25, 13:53 PDT
Update - We have identified the cause and we are fixing the affected services now.
Aug 25, 13:52 PDT
Identified - Since approximately 30 minutes ago, a subset of API requests are failing with 401 Unauthorized errors. Requests authenticated with older, long-lived API tokens are affected; sign-ins through the web app are working normally.

Customers may notice:
- API integrations receiving 401 errors (including creating and polling optimizations)
- Driver location updates missing from live tracking views
- Delivery notifications (SMS/email) sending successfully but without their tracking links
Aug 25, 13:51 PDT

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Webhooks outage
Resolved - This incident has been resolved.
Aug 20, 17:19 PDT
Monitoring - Our third party provider has reported they have resolved the issue. We will continue to monitor.
Aug 20, 16:08 PDT
Identified - Routific users on plan.routific.com are having problems with Webhooks due to an outage with our third party provider.

We will send another update in 30 minutes.
Aug 20, 16:05 PDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

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