Identified - We have identified the cause for the blocking of our SMS notifications and are working closely with our 3rd party provider to resolve the issue as quickly as possible. We hope to be able to restore services soon.
Apr 26, 2024 - 15:36 PDT
Update - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 26, 2024 - 10:24 PDT
Investigating - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 26, 2024 - 10:23 PDT
Routific API
?
Operational
90 days ago
100.0
% uptime
Today
Routific SaaS product
?
Degraded Performance
90 days ago
99.99
% uptime
Today
AWS cloudFront
Operational
AWS ec2-us-east-1
Operational
Twilio SMS
Operational
Stripe API
Operational
Mandrill US East
Operational
RedisToGo API
Operational
Driver Mobile App
Operational
90 days ago
99.9
% uptime
Today
Beta Routific
Operational
90 days ago
100.0
% uptime
Today
Routific Shopify Service
Operational
90 days ago
100.0
% uptime
Today
Routific Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
SMS customer notifications are now being successfully delivered in both the U.S. and Canada. We will post more details on the cause of the outage and resolution soon. We understand how frustrating this experience has been for all. We thank you for your patience and understanding.
Apr 22, 14:42 PDT
Update -
We are currently working with our SMS provider to restore SMS customer notifications. We understand this impacts your business, and we appreciate your patience while we actively work to find a solution. Please switch to email notifications for the time being, if possible. We will update this thread tomorrow with further developments.
Apr 21, 20:52 PDT
Investigating -
SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.
Apr 21, 15:41 PDT