Update - SMS deliverability in the United States has improved significantly over the last few days, and we're currently operating at normal deliverability rates. We are continuing to monitor for any further issues.
May 18, 2024 - 13:59 PDT
Update - Our SMS provider has informed us that T-Mobile has lifted the block and we should see gradual improvement in SMS deliverability with that carrier over the next few days. We will continue to monitor the situation and provide another update once we are confident this particular issue has been resolved.
May 16, 2024 - 15:29 PDT
Update - SMS deliverability has stabilized in Canada, and in the U.S. it appears most of the deliverability issues we continue to face are largely due to T-Mobile blocking about ~25% of our SMS messages on their network. We are continuing to lobby our SMS provider for help in unblocking the messages with the carrier. Currently, switching to email notifications or migrating to our new SMS provider (standard messages only) are two options to increase deliverability. Email support@routific.com if you are interested in either of the two options. Thank you for your patience.
May 13, 2024 - 11:07 PDT
Monitoring - Our team has been working on increasing SMS deliverability in the U.S. and Canada over the last few weeks. While we are seeing good progress, some Routific users are still experiencing inconsistent deliverability. We are closely monitoring the situation, and have escalated the issue with our SMS providers. North American telecom companies are increasingly strict on SMS content and perceived spam. We thank you for your patience as we navigate the ever-changing rules and regulations. We will update this page as we learn more.
May 08, 2024 - 15:21 PDT
Routific API ? Operational
90 days ago
100.0 % uptime
Today
Routific SaaS product ? Operational
90 days ago
99.93 % uptime
Today
Driver Mobile App Operational
90 days ago
100.0 % uptime
Today
New Routific Operational
90 days ago
100.0 % uptime
Today
AWS cloudFront Operational
AWS ec2-us-east-1 Operational
Twilio SMS Degraded Performance
Stripe API Operational
Mandrill US East Operational
RedisToGo API Operational
Routific Shopify Service Operational
90 days ago
100.0 % uptime
Today
Routific Notifications ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 13:59 PDT
Verifying - Verification is currently underway for the maintenance items.
May 18, 13:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 13:00 PDT
Scheduled - To further stabilize our notifications infrastructure, Routific will undergo scheduled maintenance on Sat, May 18 for 3 hours between 1 pm to 4 pm PDT. During this time, we anticipate disruptions in email and SMS notifications (including customer notifications and driver dispatch) sent from the Routific platform. All other systems will remain fully functional. If you plan to use these services on May 18 we recommend you do so before 1 pm PDT or after 4 pm PDT. Please contact support@routific.com with any questions.
May 15, 11:09 PDT
May 17, 2024

No incidents reported.

May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
May 7, 2024

No incidents reported.