Issues with driver SMS notifications delivery

Incident Report for Routific

Resolved

This incident has been resolved.
Posted Dec 05, 2022 - 14:17 PST

Monitoring

While we've isolated the delivery concern to an issue between Twilio and the Rogers Canada Network, we've taken steps to workaround this issue and customers' drivers should be receiving their notifications now, based on our testing.
Posted Dec 05, 2022 - 10:01 PST

Investigating

We are currently investigating reports of issues with driver notifications via SMS, specifically on the Rogers Canada network.
Posted Dec 05, 2022 - 08:03 PST
This incident affected: Twilio SMS.