Some customers unable to dispatch
Incident Report for Routific
We recently performed maintenance and upgrades to one of the services backs the platform's dispatching capabilities. We began slowly migrating a portion of our traffic to use that upgraded service, but identified an intermittent issue with the upgrade prior to releasing the changes to all customers. Prior to reverting the changes, some customers may have received an error while trying to dispatch, but the service should now be stable and our team will continue to monitor.
Posted Dec 16, 2023 - 14:30 PST