Live tracking not working on the new Routific

Incident Report for Routific

Resolved

The system is stable, and all functionalities are operating as expected.
Posted Jun 05, 2025 - 08:48 PDT

Monitoring

A fix has been implemented and live tracking is now functional on the new Routific. We are continuing to monitor the results.
Posted Jun 04, 2025 - 18:17 PDT

Identified

We have identified the issue and are actively working to resolve it.
Posted Jun 04, 2025 - 16:36 PDT

Update

We are still investigating the issue with live tracking on the new Routific platform. We have since confirmed that the Delivery Tracker is working as expected; only the Dispatcher view has been impacted.
Posted Jun 04, 2025 - 13:57 PDT

Investigating

We are experiencing an issue with the live tracking feature on the new Routific platform. This may affect the driver status on the Delivery Tracker. We are investigating this issue and will give another update in the next hour.
Posted Jun 04, 2025 - 12:50 PDT
This incident affected: New Routific.