Customer Notifications may be delayed

Incident Report for Routific

Resolved

We confirmed the delivery times for customer notifications are back to normal and the issues have been fixed.

Posted Dec 11, 2020 - 14:10 PST

Monitoring

We believe we have restored normal delivery times on our customer notifications and recovered from the delays. We will continue to monitor.

Posted Dec 11, 2020 - 10:53 PST

Investigating

We are currently investigating an issue where customer notifications may be delayed in their delivery.

Posted Dec 11, 2020 - 10:12 PST

This incident affected: Routific SaaS product and Twilio SMS.