Routific (app.routific.com) Outage

Incident Report for Routific

Postmortem

Routific (app.routific.com) was unavailable intermittently on Friday, February 21, 2025 between the hours of 3 p.m. PST to 4:48 p.m. PST. This was due to an unexpected spike of traffic. We have since made some scalability improvements to handle such loads in the future. We thank you for your patience, and for continuing to work with us.

Posted Feb 24, 2025 - 20:06 PST

Resolved

We can confirm that the issue has been resolved. Routific is now fully operational. We will provide a full post mortem on Monday. Thank you for working with us on this.

Posted Feb 21, 2025 - 19:11 PST

Monitoring

We have identified the issue and implemented some changes to fix the problem. Routific is currently operational. We will keep monitoring the site and provide another update in the next 30 minutes.

Posted Feb 21, 2025 - 17:11 PST

Update

We are currently experiencing an outage. Users are not able to access Routific (app.routific.com) and the Routific Driver mobile app. It is our highest priority to get up and running again. We will send another update in 30 minutes.

Posted Feb 21, 2025 - 16:13 PST

Update

We are continuing to investigate this issue.

Posted Feb 21, 2025 - 15:58 PST

Investigating

Some users were not able to access Routific due to an outage between 3:06PM and 3:10 PM PST. We are currently investigating the issue and will provide an update in the next 30 minutes.

Posted Feb 21, 2025 - 15:44 PST

This incident affected: Routific API, Routific SaaS product, Driver Mobile App, Routific Shopify Service, and Routific Notifications.