This incident has been resolved. We thank you for your patience and continuous support for Routific products.
Posted Jul 26, 2021 - 15:08 PDT
Monitoring
We finished implementing. We are closely monitoring the error rates for the time being.
Posted Jul 26, 2021 - 14:36 PDT
Identified
The issue has been identified and a fix is being deployed. We have observed reduced optimization degradation and are monitoring the situation closely.
Posted Jul 26, 2021 - 14:11 PDT
Update
We are continuing to investigate this issue.
Posted Jul 26, 2021 - 13:42 PDT
Investigating
Starting a 12:40pm PST we observed degraded route optimizations from our engine. One may expect worse routing output or errors. We are actively investigating the issue.
Posted Jul 26, 2021 - 13:41 PDT
This incident affected: Routific API and Routific SaaS product.