Degradation of SMS notifications

Incident Report for Routific

Resolved

This incident has been resolved.
Posted Nov 18, 2025 - 14:30 PST

Monitoring

Our SMS provider has resolved the issue and SMS delivery rates have stabilized. We will continue monitoring the situation.
Posted Nov 18, 2025 - 06:31 PST

Investigating

Some users may experience dropped SMS notifications due to a potential incident with our SMS provider.
We have been in contact with our SMS provider and are working together to resolve this as quickly as possible.
Posted Nov 18, 2025 - 05:33 PST
This incident affected: Routific Notifications.